Escape Hunt Cardiff: Journey to Atlantis

We are an experienced group of escape roomers. The only positive feedback I can give about this room is that the room decoration was very authentic and the host was friendly. We "escaped" within the hour. However, this was far and away the worst escape room I've ever done. I won't give any spoilers here so if Escape Hunt want specifics then please feel free to contact us directly.

One of the handles was broken. Tech didn't work. Multiple puzzles made absolutely no logical sense and were unrelated to the story. The sound was all over the place - the backing music and intros were so loud that the sound was distorted and then other parts of the game were virtually inaudible. Two parts provided non-proportional and non-instant feedback when input was provided which made them essentially pointless. There were many unrealistic red herrings (for example a piece of navigation equipment having the number 13 on twice and a letter missing in a word on a sign). Upon successfully completing a puzzle on one side of the room, a drawer silently unlocked on the other side with no reasonable way of us knowing it had opened without the host telling us.

This room is also incredibly linear. There is generally only one thing to be "solved" at a time. And most of the "solving" is either incredibly basic, a lucky guess, or an unrealistic logic leap.

We made our dissatisfaction clear to our host after we escaped. We pointed out the numerous flaws to the game. I requested a refund and was told someone would email us...

We called up the following day and requested a refund again. Escape Hunt offered a 50% refund which we reluctantly accepted after they refused to give us a full refund despite such a poor experience.

I would highly recommend avoiding this room and avoiding Escape Hunt.