Escape Reality Leicester: Jungala

This is probably the worst escape room we've done in a while. We normally check escape the review before booking but since we'd played a couple of Escape Reality games previously in Birmingham and this was a last minute booking we thought it would be ok. Firstly, the clue system is abysmal. You have to use an iPad to scan QR codes within the room, one of the QRs linked us to the wrong hint (one we'd already solved) and then it times out for 10 minutes. At this point, the gamesmaster should have stepped in but didn't as there isn't any audio within the rooms. There was a supposed hint button within the room. We got stuck for over 20 minutes, pressing the button, waving at the cameras and shouting and no help came. At this point, we were so frustrated. The frustration was made worse when the final room was just a count the objects, with no real innovative puzzles. The final room was too dark and with one torch between us, it was impossible to find everything required. We never found a few of the items we were looking for and just guessed to get through to the next puzzle. Trying to find something green, against a green backdrop, in a dimly lit room, with one torch is just ridiculous and not fun. The theming was non-existent. It feels like Escape Reality just want to run the games as cheaply as possible and we cannot recommend enough that Escapers avoid this room. When experienced Escapers can't get out of a room within the allotted time, the company really needs to review the why. We will not be back to experience their other rooms and we often make a day of it at one site.