U-Escape: Psycho Surgeon

Quite a creepy room, although the wonderful GM had turned down the scare factor for us because we're not good with scary scenes. The theming was fantastic, and we really enjoyed the iPad at the start. The theming started before the room, being given tic tacs to 'knock us out' before we entered the room. One padlock failed during our game, and our GM apologised, and fixed it for us (while we were working on other puzzles, so the immersion wasn't lost). By the time we'd finished the room 5 minutes later, she'd already refunded the entire cost of the room as an apology. Definitely not necessary, but a wonderful example of great customer service.

Theming: 9/10
Puzzles: 8/10
GM: 10/10
Value: 10/10
Fun: 8/10

Overall: 9/10